Support

Find answers to common questions and keep learning.

Before you start

Check that you have the latest version of KanaGO! and read the help below. Your progress is saved on your iPhone: avoid deleting the app if you want to keep it.

Common issues

  • I can't hear the Japanese voice. Turn the volume up and switch off silent mode. In Settings → Accessibility → Spoken Content → Voices → Japanese you can download an enhanced voice.
  • Speak mode doesn't understand me. Check that KanaGO! has Microphone and Speech Recognition access in Settings. Speak close to the iPhone somewhere quiet.
  • The reminder doesn't arrive. Turn it on in the Me tab and allow KanaGO! notifications in Settings → Notifications.
  • Songs won't load. Videos need the internet. Offline you can still read the lyrics and tap each line to hear it.
  • I want to start over. In the Me tab, tap “Reset progress”. Your settings are kept.
  • I want to add a widget. Touch and hold the Home Screen, tap “Edit” → “Add Widget” and search for KanaGO!. There are Streak, Word of the day and Today widgets, also for the Lock Screen. If they show old data, open the app for a moment to refresh them.
  • I want to turn off sounds. Switch off “Sound effects” in the Me tab. The Japanese voice keeps working.

Privacy

KanaGO! has no accounts and collects no data. Read the privacy policy.